JCPenney to Get Rid of Check-Out Counters and Clerks, Use Self Check-Out Machines and RFID Chips

Business • July 2012 • Views: 1,420

Struggling retailer JCPenney is making some big changes that will affect customers and its clerks. The store is getting rid of its check-out counters.

CEO Ron Johnson said it will remove check-out counters in stores and replace them with a system that won’t require clerks. It’s all part of an effort to return the department store chain to profitability.

Shoppers will be able to use self check-out machines, similar to those found in grocery stores.

JCPenney is also planning to replace traditional bar codes on price tags with high-tech radio frequency identification, or “RFID” chips to make purchases faster.

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6 comments

Vicious Babushka Mon, Jul 30, 2012 7:25:40pm

The last time I was at a JC Penney, they had like two checkout stations on an entire floor. Of course the purpose of this is to do away with the human employees. Very bad move, JCP.

Bob Dillon Mon, Jul 30, 2012 7:32:50pm

re: #1 Learned Mother of Zion

Agreed. Might be their last move as well. But now we at least know of where not to send our resumes for cashier positions.

Destro Mon, Jul 30, 2012 10:10:34pm

Will human workers even be needed in the future in brick and mortar stores? The Internet and automation is eliminating whole sections of work and I don't see replacements for these menial and not so menial jobs on the horizon and it seems our politics are so polarized no one is addressing this.

Bob Dillon Mon, Jul 30, 2012 10:48:19pm

re: #3 Destro

JCP is making a very high risk move and I wish them well in their effort. However, personal service has always been the cornerstone of retail establishments. Maybe we are all changing our expectations. We shall surely see one way or t' other.

Amory Blaine Mon, Jul 30, 2012 11:40:50pm

Bye bye JCPenney.

Amory Blaine Mon, Jul 30, 2012 11:43:51pm

Something is seriously wrong if you can't even staff your stores with personnel.

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