Hacking by the Books: Barnes & Noble PIN Pads Bugged
Despite increased security awareness, techniques and technologies, retail hacking remains a threat. This week, Barnes & Noble revealed that some of its customers’ were victimized by a PIN pad data heist. Now the company has to redouble its security efforts and figure out how to rebuild customer confidence.
Barnes & Noble revealed this week that PIN pad devices at 63 of its stores nationwide were hacked, putting some of its customers at risk. The company discovered the hacking in September, and for the past month, the FBI has been investigating the case.
Fewer than 1 percent of Barnes & Noble PIN pads reportedly were affected, but customers who swiped their credit and debit cards on those machines could have had important personal data — including card and PIN numbers — stolen.
In response, the chain has ceased using all PIN pads in its stores, and it has identified the affected locations in California, Connecticut, Florida, New Jersey, New York, Illinois, Massachusetts, Pennsylvania and Rhode Island.
The company is not providing any information or comment beyond its disclosure of basic facts about the hacking.
“We’re not commenting because of the FBI investigation that’s ongoing,” Mary Ellen Keating, Barnes & Noble’s senior vice president with corporate communications and public affairs, told the E-Commerce Times.