Brief Interruptions Spawn Errors
Short interruptions - such as the few seconds it takes to silence that buzzing smartphone - have a surprisingly large effect on one’s ability to accurately complete a task, according to new research led by Michigan State University.
The study, in which 300 people performed a sequence-based procedure on a computer, found that interruptions of about three seconds doubled the error rate.
Brief interruptions are ubiquitous in today’s society, from text messages to a work colleague poking his head in the door and interrupting an important conversation. But the ensuing errors can be disastrous for professionals such as airplane mechanics and emergency room doctors, said Erik Altmann, lead researcher on the study.
“What this means is that our health and safety is, on some level, contingent on whether the people looking after it have been interrupted,” said Altmann, MSU associate professor of psychology.