310,000 Healthcare.gov Enrollees Must Provide Proof Now or Lose Insurance
Robert Charette’s “IT hiccups of the week” is always worth reading if you are in the business.
Unfortunately, an untold number of those enrollees sent letters have indeed previously sent the information to CMS, but the information either hasn’t been properly processed or it has been lost by CMS. Even resending the requested information electronically doesn’t always work because of ongoing technical issues with the healthcare.gov website, USAToday reports. Insurance agents, for example, complain that they are uploading the documentation CMS requested. That information seems to be accepted without an issue, but later CMS says it never received it.
Other enrollees are affected because of data integrity issues with Department of Homeland Security and Social Security Administration databases, for instance, first and last name transpositions. Compounding the problem, USAToday says, is that back in April all user passwords were reset because of the Heartbleed bug. Not unexpectedly, lots of people can’t remember the answers to their security questions, which means that they can’t reset their passwords, which in turn means no online access to their accounts and no way to upload their documentation.
More: 310,000 Healthcare.gov Enrollees Must Provide Proof Now or Lose Insurance - IEEE Spectrum