Want to See Broadband’s Future? Check Out the Airline Industry
But as we have argued fairly consistently the danger is that when you start creating these sorts of incentives you also create a reason for the airline or the broadband provider to create a crappy experience so people pay to avoid it. Which is what the New Yorker points out and argues has happened in the airline industry:
The necessity of degrading basic service provides a partial explanation for the fact that, in the past decade, the major airlines have done what they can to make flying basic economy, particularly on longer flights, an intolerable experience. … Bill McGee, a contributing editor to Consumer Reports who worked in the airline industry for many years, studied seat sizes and summarized his findings this way: “The roomiest economy seats you can book on the nation’s four largest airlines are narrower than the tightest economy seats offered in the 1990s.”
More: Want to See Broadband’s Future? Check Out the Airline Industry — Tech News and Analysis