What happened when I confronted my cruellest troll
Over and over, those of us who work on the internet are told, “Don’t feed the trolls. Don’t talk back. It’s what they want.” But is that true? Does ignoring trolls actually stop trolling? Can somebody show me concrete numbers on that? Anecdotally, I’ve ignored far more trolls than I’ve “fed”, and my inbox hasn’t become any quieter. When I speak my mind and receive a howling hurricane of abuse in return, it doesn’t feel like a plea for my attention - it feels like a demand for my silence.
And some trolls are explicit about it. “If you can’t handle it, get off the internet.” That’s a persistent refrain my colleagues and I hear when we confront our harassers. But why? Why don’t YOU get off the internet? Why should I have to rearrange my life - and change careers, essentially - because you wet your pants every time a woman talks?
My friends say, “Just don’t read the comments.” But just the other day, for instance, I got a tweet that said, “May your bloodied head rest on the edge of an Isis blade.” Colleagues and friends of mine have had their phone numbers and addresses published online (a harassment tactic known as “doxing”) and had trolls show up at their public events or threaten mass shootings. So if we don’t keep an eye on what people are saying, how do we know when a line has been crossed and law enforcement should be involved? (Not that the police have any clue how to deal with online harassment anyway - or much interest in trying.)
Social media companies say, “Just report any abuse and move on. We’re handling it.” So I do that. But reporting abuse is a tedious, labour-intensive process that can eat up half my working day. In any case, most of my reports are rejected. And once any troll is blocked (or even if they’re suspended), they can just make a new account and start all over again.