http://agile.dzone.com/articles/how-express-empathy-%E2%80%93-avoid

I’m shopping in the mall with my father in Ballwin, MO.

I want to take a peek at some snapbacks, so we venture into Lids, and I take a quick look around. We are the only customers in the store.

Maybe ten seconds pass before I notice the two brothers behind the clerking booth holding back laughter and smiles as they gawk at me, quickly looking away once I notice them.

Immediately irritated, I glance up at my dad, who is in his own quiet, stoic zone and hasn’t noticed.

…

The problem is a lack of critical self-reflection.

The problem is a lack of empathy for the histories of oppressed groups of people.

The problem is a system that allows racist fraternities and sororities to get away with blatant racism because it’s “all in good fun” or so-and-so “didn’t mean it.”

More: Being ‘Too Sensitive’ Isn’t the Problem - Oppression Is — Everyday Feminism