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14 comments

1
Great White Snark  Nov 5, 2015 • 1:33:15pm

FedEx and the USPS will get my business.

2
CuriousLurker  Nov 5, 2015 • 2:33:02pm

re: #1 Great White Snark

FedEx and the USPS will get my business.

Amen to that. I have zero complaints about FedEx. USPS is far from perfect, but they still beat the hell out of UPS, IMO. Whichever executive gave the green light on this, especially during the holiday season, made a really bad decision.

3
Romantic Heretic  Nov 5, 2015 • 3:02:10pm

UPS is just following the logic pursuit of the perfect business dictates.

The perfect business has no costs of any sort and takes in every cent of value in the universe. Absolute, perfect profit!

So cutting costs always looks like a smart thing to do to greedy people.

As GWS and CL point out logic and reality are two different things.

4
CuriousLurker  Nov 5, 2015 • 4:30:15pm

re: #3 Romantic Heretic

Yep, they basically said as much towards the end of the article:

UPS would prefer that people living near Access Points forgo even a single home-delivery attempt, opting instead for pickups at the local convenience store.

I’m sure they would. WTF is the point of a delivery service if they don’t deliver to your house? Even the US Postal Service does better than that—they at least try to get it to your door.

5
CuriousLurker  Nov 5, 2015 • 5:09:10pm

Screenshot of UPS email received about an hour ago:

6
Amory Blaine  Nov 5, 2015 • 5:42:15pm

Just refuse the package. A couple million of those might stop the practice.

7
Snarknado!  Nov 5, 2015 • 6:34:20pm

My “access point” is a retail outlet in the building I live in (and I haven’t actually gotten a package from UPS for a while — Amazon uses a local delivery service), but now that you mention it, I see how irritating it could be. Strident complaints to the shipper should help, with reminders that there are other fish in the sea.

8
Tsuga  Nov 5, 2015 • 9:41:19pm

Re the OP, it sounds like the UPS driver just skipped the address entirely to save time. I wonder whether part of the problem is UPS pressuring its drivers too much.

9
syphonblue  Nov 6, 2015 • 9:32:56am

My daughter’s birth certificate was supposed to be delivered by UPS a few weeks ago. My wife has been home with the baby since she was born. She has barely left the house, and definitely didn’t in the first month after she was born. So she was definitely home during the delivery period.

There was a notice on the door when I got home that UPS had attempted delivery but discovered nobody was home. My wife said the doorbell never rang, nor was there a knock. And she would know, because A) again, she was home, B) the dog goes nuts at the doorbell/knocking.

It said they would attempt delivery again the next day. A week later, there had been no additional attempt made. My wife called UPS and asked where the godamn fuck our package was. She was told we would have to go pick it up at one of these Access Points.

Our Access Point was a 7-11 convenience store attached to a gas station. Just sitting behind the clerk. Not locked up, no security. Her birth certificate just sitting there on the floor.

I will probably never use UPS again if I can help it.

10
CuriousLurker  Nov 6, 2015 • 11:25:33am

re: #8 Tsuga

Re the OP, it sounds like the UPS driver just skipped the address entirely to save time. I wonder whether part of the problem is UPS pressuring its drivers too much.

This. No driver ever showed up here. The exact same thing happened yesterday after they’d agreed to make another delivery attempt to my home. I was also told by a customer service rep (via email) that I’d receive a phone call from the local office by 10:00 AM today—it’s almost 2:30 PM now and not a peep from them. Online tracking once again says it’s out for delivery… to the access point.

FWIW, this isn’t the first time I’ve had a problem with drivers never showing up and then saying I wasn’t home. It’s infuriating.

11
CuriousLurker  Nov 6, 2015 • 11:34:01am

re: #9 syphonblue

Our Access Point was a 7-11 convenience store attached to a gas station. Just sitting behind the clerk. Not locked up, no security. Her birth certificate just sitting there on the floor.

E gad—yeah, anyone could’ve stolen her birth certificate.

I will probably never use UPS again if I can help it.

Today is the third consecutive day of UPS #FAIL for me. I will NEVER use them again, nor will I knowingly place orders with anyone who does. I’m done.

Unfortunately, I just renewed my Amazon Prime at the end of last moth—I’ve been a member for 5 years and an Amazon customer for 13 years. That ends today as I’m not going to risk ordering again knowing that they may ship via UPS. UPS has cost Amazon thousands of dollars in future business as I used them a LOT.

12
Snarknado!  Nov 6, 2015 • 5:45:08pm

re: #11 CuriousLurker

E gad—yeah, anyone could’ve stolen her birth certificate.

Today is the third consecutive day of UPS #FAIL for me. I will NEVER use them again, nor will I knowingly place orders with anyone who does. I’m done.

Unfortunately, I just renewed my Amazon Prime at the end of last moth—I’ve been a member for 5 years and an Amazon customer for 13 years. That ends today as I’m not going to risk ordering again knowing that they may ship via UPS. UPS has cost Amazon thousands of dollars in future business as I used them a LOT.

TELL Amazon that — and by the way, you may even be able to get them to use an alternate carrier, although it may mean calling them every time you place an order.

13
Snarknado!  Nov 6, 2015 • 5:47:29pm

re: #8 Tsuga

Re the OP, it sounds like the UPS driver just skipped the address entirely to save time. I wonder whether part of the problem is UPS pressuring its drivers too much.

Come to think of it, I came home one day to see a UPS driver ringing the doorbell (for another tenant). I opened the door for him and he started saying, “There is a God, now I can go off duty.” Apparently it would have taken two hours to get the package to a holding area or whatever, but now he was finished. This was before the “access point,” which is a recent arrival.

14
CuriousLurker  Nov 7, 2015 • 12:44:27pm

re: #12 Snarknado!

TELL Amazon that — and by the way, you may even be able to get them to use an alternate carrier, although it may mean calling them every time you place an order.

I did and they managed to talk me off the ledge. Turns out they can indeed flag your address in a way that changes the carrier priority for your shipments (instead of the carrier being assigned automatically), so now other carries will have priority.

There’s still the off chance that something might be sent via UPS since, to quote the Amazon rep directly from my email:

Giving priority to other carriers doesn’t guarantee that this carrier won’t be chosen in the future, as some delivery methods are only assigned to UPS.

Additionally, any changes to my shipping address, email, phone number, etc. will result in the carrier priority being lost. I can live with that for now as I rarely change my account info. We’ll see how it works out, I guess.

BTW, after a LOT of time spent with emails & phone calls with UPS I discovered that there’s no way to opt out of the Access Point thing (only shippers have that option), however if you miss the first delivery and see that the package is being sent to your access point, you can call Access Point Support at 1.855.404.0585 and have them send the package back to your residence again. They don’t advertise that for reasons that are now obvious, IMO.


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