From downstairs:

re: #28 William Lewis

Sigh. Get a reservation for 10 rooms for the Kwik Trip that’s opening in a couple of days. Get all 10 set up, keys made, etc. Filled us up - turned away 4 guests looking for rooms.

Now just minutes before the deadline, they cancelled all 10 rooms.

Head meet desk 10 times please…

Even though our hotel explicitly states not just in any contracts with our sales dept but on all the third-party sites that our cancellation policy is 24 hrs notice to avoid paying a penalty, I still get people who will call in the middle of the night to cancel a reservation and ask if I’ll waive the penalty. HAHAHAHA!!!