Just spent a very annoying day replacing my Spectrum cable modem/wifi router with their newer two-piece system. I didn’t actually want to do this; a couple days ago they just cut off my wifi without warning. I thought the device had malfunctioned but when I called they told me my account had been marked “opt-out” of wifi. WHICH I DID NOT DO.

It happened in the middle of the night. Suddenly all the wifi gadgets were dead in the water.

And… when this happened it actually changed my office IP address, which hadn’t changed in years, and that meant some of the security settings I was using on remote sites were suddenly locking me out. Took a while to realize it was the changed IP address, and then I had to get the host company to edit what needed to be edited because I was completely locked out.

So then I make the trip to the Spectrum store and get the replacement modem and separate Wifi router, set it up, plug everything in, and hey it looks like wifi’s working now and I can get on the internet, but whoa now, this seems really slow.

So I run the Internet Speed Test and I’m getting about 0.3 mbps. Which totally sucks.

More time on the phone with their support; for a change the guy I talked to knew exactly what to fix. The modem hadn’t been correctly “provisioned.”

Finally I’m back up. This has been my entire day so far.