re: #11 EPR-radar

First come, first serve for airline seats apparently didn’t work in this case because the passengers were bumped to make way for United personnel, not for later-arriving passengers.

LOL. That’s even worse. It’s hard to imagine a more fucked up customer service situation. You can always get people on a flight to give up their seat if you offer them enough. In this case their internal calculus figured that the dragging someone off was cheaper than just negotiating, and now they’ve got a PR disaster, a personal injury and (possibly) a civil rights lawsuit on their hands.