re: #182 ObserverArt
Sounds like they tried to get you a deal on a line using the Buy One Get One Free promo. That promo requires you to add a new line or (I believe) sign up for DTV to be eligible for the discounted phone. You can’t get it if you are just upgrading existing lines.
I did something similar a couple of years ago but in my case I understood I was adding a line to get the deal even though I didn’t really want to.