Two weeks ago I received a bill from Comcast that was literally double what it should have been. The first customer service rep I reached hung up on me. I was admittedly angry, but I certainly wasn’t abusive or cursing.

The second customer service rep I reached was unable to deal with my issue because it exceeded the maximum amount she was authorized to handle. She connected me with her supervisor who promised to call me back within 48 hours with the correct amount of my bill. She never did.

I called back and asked to speak to another supervisor. After 30 minutes on hold, I got disconnected. I called back and waited another 30 minutes to speak to another supervisor. She promised to look into my bill and call me back at a certain time the following week with my correct amount. She failed to call me back at the appointed time.

Totally exasperated, I filled out the “customer service” form on the website explaining my situation and naming the two supervisors who failed to follow up. FINALLY two days later someone with a bad attitude called me with the correct amount owed on my bill. She asked if there was anything else she could help me with. When I asked her to explain how this could have happened, she responded that after reviewing my account, she could not find evidence of any issues before this. I guess this meant that I was supposed to just accept getting a completely fucked up bill and being abused by customer service reps and their supervisors for a whole week this one time.

Clearly, what Comcast wanted me to do was pay the entire amount I was billed, and let them decide how much to carry over onto to my next statement at their convenience. Fuck that.

Again I say: every single American who is not a Time Warner shareholder owes Senator Al Franken a major debt of gratitude for being the ONE AND ONLY public figure to stand up against allowing this horrible company to have a broadband monopoly in this country.