While this apology reflects very well on Bezos both as a person and as a CEO, it does not answer some questions that must be occurring to Kindle owners, and especially, prospective purchasers - notably: (1) What will Amazon’s policy be in such situations in future? And (2) Does Amazon (the company, not just its CEO who will retire one day) guarantee that it will never again remove data from a Kindle without the permission of its owner (or a court order)?

In fact it would be best if they modified the software so as to make it incapable of doing that.