I worked for a Medical Collection agency for many years. Was owned by a Hospital system. We even opened up a group of in-house people who would visit patients in their room to search out whether they qualified for different public things.

We’d work with people as much as we could.

At the same time…

I worked with some bill collectors who were the most evil, uncaring people you had ever seen. Who would piss people off on purpose.

Absolutely hated what I did. And, I was not a bill collector. Couldn’t do it in a million years.