re: #356 Wendell Zurkowitz ((slave to the waffle light))

Southwest Airlines at least makes an effort to properly train and empower their staff to make reasonable decisions. The UAL debacle simply highlights the inevitable outcome a totally toxic culture of service and management.

The good news for United flyers is that from now on, in order to avoid future debacles like this, if United asks for volunteers to be bumped all they have to do is sit back and wait for the cash offer to go up to the federal maximum of $1,350.