re: #32 goddamnedfrank
The fundamental failure of their operational model is that “Take our offer or we’ll violently assault you” isn’t a business negotiation, it’s mob style coercion.
You really can’t treat paying customers like this, even in the airline industry where a certain level of bureaucratic atrocity has come to be accepted as normal.
Some United middle-management dipshit tried to solve a fairly simple problem by going full Vogon.