re: #49 FFL (GOP Delenda Est)

I had a service issue with Comcast and called a listed service number. I was taken around the loop twice on automated responses that I knew would not address the issue. At no point was I offered more than limited options that I knew would not work, or even an option to speak directly to an agent. Eventually back at their main menu I managed by going into non-tech issue options to get to an agent.

And the first thing I told the agent was that if I got snarky it was not their fault and that I was upset at the automated system.

And then the agent went through *their* script that had no solutions for me and just piled on the meaningless customer service platitudes. About 20 seconds in I just responded “yes”, “no thank you”, “yes” repeatedly to end the call as quickly as possible.

(I sometimes wish there was a serious option in these to indicate you actually know something about the issue, it’s not a simple customer service thing, please connect me with someone seriously interested in collecting problem data and dealing with it.)

I’m terrible with explaining my situation with the automated stuff since I have a slight stutter/lisp and I speak too fast sometimes and people let alone machines sometimes have a difficult time understanding me. The problem with the techies is they assume everyone is like them. I’m no tech dinosaur but I’m no tech genius either.