re: #111 CleverToad

I had read an article about 20 years ago (could have been this Harvard Business Review article: hbr.org) that demonstrated that Wal-Mart approach to low wages results in higher overall labor costs compared to the Costco approach of higher wages/happier employees. High turnover adds costs for recruitment and training Walmart has a turnover rate of 40% while Costco is low single digit for those employed a year or more.

And that doesn’t add in the indirect benefits on sales and return business that having knowledgeable and happy staff creates.