re: #144 Eclectic Cyborg
According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot’s misleading information because, Air Canada essentially argued, “the chatbot is a separate legal entity that is responsible for its own actions,” a court order said.
Jesus fucking tap dancing Christ!
That is the part I am still shaking my head over months later…the idea that the chatbot on the Air Canada site was only speaking for itself, not for Air Canada!