Subsailor, you pound them HARD tomorrow. They owe you for the time spent on hold tonight. Just keep asking to speak to a supervisor, “yes, you’re happy to hold”. “You want this problem resolved”.” It’s OK, I can wait, I need this solved.” “No problem, I can wait for the supervisor”.
Don’t forget the “what are you going to do for me, to make up for this? I have been seriously inconvenienced” request. LOL! If you don’t ask, you WILL NOT GET!
( That’s not enough, I spent X hours on hold, ,my time is worth more than that, what can you do?)
LOLOL!