re: #258 Learned Mother of Zion

I work for a call center. Yes, a call center in the USA! I don’t answer the phones, but I calculate the metrics and generate the QA reports.

This company, like many others, had its call centers in Asia, but moved them back to the USA based on customer satisfaction reviews. Customers HATED the overseas call centers.

Tech support for a large security manufacturer I use does have long hours, but I frequently talk to people in other countries. My biggest frustration after difficulty in understanding is adherence to their queues and worksheets. The problems get fixed but it seems if they spent a little more time up front understand the whole of all my symptoms the calls would be shorter.

But the biggest laugh is the adherence to cover up the fact that these are overseas call centers. That last series of calls I had brought me through 4 techs, all of Eastern persuasion. Their names were Steve, Glenn, Gary, and the supervisor’s name was Ash. Ash gets credit for most flair.