re: #301 MsJ

The thing about your industry, the hospitality industry, is that you need hospitality. Perhaps multiple concierge vs front desk but I do not see a kiosk taking over the human aspect which translates into feel good hospitality.

This from a all-too-seasoned traveler.

The flip side to that is all the industries that we were once told could never be replaced because customers wanted a “human face” which have slowly gone the way of the dodo. Wasn’t too long ago that the business world swore that online shopping would not be more than a niche because people wanted to walk into a brick-and-mortar store and talk with a sales associate in-person.