re: #15 William Lewis

Got one like that I’m taking over from right now. Can’t be arsed to do anything right.

Yeah, this one is especially frustrating because she apparently got hired for no other reason than she worked at another hotel under our brand and thus they could just toss her on the desk with no familiarization training whatsoever. Except whatever place she last worked at apparently didn’t include laundry among the front desk’s duties, because she finds any excuse she can not to do any. And when I went so far as to document the levels of bullshit that I was dealing with, our AGM blew me off and the GM’s first response was not “I’ll look into this” but instead “Have you tried talking to her?”

For folks who aren’t in the service industry, while the big story is how many of our colleagues are noping the fuck out the door, the story not being told is about how many of us are dealing with the assholes who remain. The ranks of people who give a damn about their jobs are thinning out, while the goldbrickers are not only sticking around but getting more brazen about it because the need for warm bodies serves as a massive incentive for management to look the other way.