re: #325 Lidane

So you’re seriously telling me that one or two places can handle a call volume of millions of people across the country?

Please never, ever get involved in doing any kind of business planning. You’d fail miserably.

Really. I have run my own business for 16 years. I do OK. Last year was our best. This year is looking better. End of personal BS

You do not need 60 call centers scattered around the country staffed hopefully by very skilled people waiting for the phone to ring.

4,200,000 calls/ 365 days/ 60 centers/ 24 hours is 8 calls per hour per center. That is not overwhelming. I also makes no difference if you are sitting in 50 different States or in the next cubical. It does not require 60 offices staff and equipment that could easily be anywhere in the country. I’ll grant you we probably do not want to outsource this to India.