re: #27 Love-Child of Cassandra and Sisyphus

I too think the idea of making chatGPT output optional is Apple’s way of saying that they are just making the user decide if chatGPT is worth their time.

Also, Apple said there are going to be other models they will interface, though they added no specifics.

Wall Street was expecting “AI” so I guess Apple had to do something.

I’d be happy with a button labeled “Skip this and go into a queue to talk to a human”.

Except for the fact that I know most help desk call centers are simply going to have a human on the other end who is going to simply run through their script with you as they type search stuff into their keyboard. Which I guess is fine with 90% of the queries which are perhaps general in nature and are roughly speaking FAQ-level stuff or fairly easily then shunted to the next level and hopefully proper bucket. All too often I have already known whose bucket the query should go to and still have to spend 10+ minutes on hold and then 5-10 minutes steering the person through the script questions to get to a spot I could have pointed in within a few seconds. (I have yet to come across a call center person who believed me when I told them to skip the script and just send my ticket to the bucket group I already knew the name of.)

//
Goes off to yell at cloud. (Yes I mean the IT one.)