re: #339 Pie-onist Overlord
Because companies think all their customer support issues can be resolved by “canned responses” delivered by a CG voice, or a minimum-wage third-world operator who can barely speak English.
#1 in Customer Service!
I left the world of Ivory Tower Management to start my own biz. Got sick of the false assertions of customer service and support not backed up by real action, only more processes and speadsheets that didn’t produce any actual results.