re: #407 marjoriemoon

Good to hear. I haven’t had any real problems with BoA although I guess I was talking mostly of customer service which is difficult with all the banks.

Chase was the worst. I pay bills online and when Chase had my mortgage, I accidentally paid the amount of my cable bill to Chase. I realized it before the payment was due and paid the reminder, but since both payments were short, they marked the payment unpaid. Long story longer, I wasn’t able to rectify it. I had to complain to the OCC (Office of the Comptroller of the Currency) to resolve it. I found the link here: [Link: www.helpwithmybank.gov…]

Yes, I caught that you were talking customer service and quite agree. Seems all banks are working more heavily on ‘their’ bottom line. I was just addressing statement accuracy. Thanks for the link which I’ll save. Always pays to be ready.