re: #413 sattv4u2

yes, they sell it to someone else, but you deal with the small bank to (or credit union) prior to that

After that, the “buyer” just send you a monthly statement which I pay via mail or online

Everything goes smooth until you have an issue, like I did. The thing that got me is that each person I spoke to on the phone was reading from a script. I tried to explain that my payments were misapplied, totally my fault, “but can you please reapply the payments correctly?” And after each conversation, they said the same thing, “And when will you be making your payment?” Ugh…

In fact, I went down to the local Chase branch, met with the manager who supposedly fixed everything until I got a collections letter. That’s when I went to the OCC.