My sympathies to our esteemed host who lost a valued guitar to airline incompetence. It does sadly seem to be a theme with airlines.

Tom Paxton - Thank You, Republic Airlines (1985)

United Breaks Guitars

en.wikipedia.org

“United Breaks Guitars” is a trio of protest songs by Canadian musician Dave Carroll and his band, Sons of Maxwell. It chronicles a real-life experience of how his guitar was broken during a trip on United Airlines in 2008, and the reaction from the airline. The song became an immediate YouTube and iTunes hit upon its release in July 2009 and a public-relations embarrassment for the airline.
…snip…
Since the incident, Carroll has been in great demand as a speaker on customer service. Coincidentally, on one of his trips as a speaker, United Airlines lost his luggage.