re: #75 I Don’t Take Responsibility At All (dangerman)

If they didn’t notify everyone first they are doing this, they knew it was wrong

My guess is their systems were automatically designed to do this. I.E. you get a large deposit (say a tax refund) when you owe them money, they take what you owe off the top. There’s probably some legalese buried in their customer agreement that no one every reads that states this, hence customers are technically “notified”.

In this case, due to the circumstances, the actions from the system came off as incredibly heartless.