Just had a customer going ballistic on us. He was emailing up and down our chain wondering why he wasn’t getting any support when he sent in his request a week ago. He was screaming at people over the phone, trying to get as many people in trouble as he could. We asked him to reforward his original request so we could look at it.

“And this is the exact copy you emailed out last week?
“YEAH! What are you going to do about it?”
“Well, first thing I notice is that you never actually included our team as a recipient to the email. You just sent a copy to yourself and the onsite team.”
“… Wait, what?… “

NO SUPPORT FOR YOU!