re: #97 Targetpractice

I’ve noticed I’ve found myself wondering more and more if there is a clear and professional way to get across to guests that asking to see the manager when I tell them there is no way their problem can be fixed is not only pointless but rather insulting…without wanting to reach across the desk and gouge out their hearts with a spoon.

You could be nice about it and use a grapefruit spoon. /s

I presume you have an understanding manager. If he or she was a micromanager, I would be calling them every time the customer demands it (as in “the customer is always right” crap).