re: #303 Dangerman
in the 80’s a ran a timesharing back office accounting data center for some regional savings and loans.
it was a flat rate monthly fee. and we were not cheap.
things ran very smoothly and even though they were using the systems every day, sometimes we wouldnt get a phone call from a client for several months. not even a request to design a custom report.
so we’d muse about inserting a ‘bug’ of some kind just so they’d contact us and we could ‘remind’ them why they needed us, how good our service was etc.
never did of course. totally unethical.
I wonder how many hacked-together Excel spreadsheets those clients were using instead of calling you guys.