re: #332 Pie-onist Overlord

Who gets customer support issues resolved without “operator” for an actual human on the line?

Computer generated “customer support” is pretty hilarious, for the most part. : )

When companies think keeping a customer on the line for 5 mins or more (not including being on “hold”) while you go through “instructions” is OK rather than having a live operator answering the question(s) in 1 min or less, then we’re in deep shit.

Yeah, we already are.

I remember the tech manuals we had to use back the 1980s and how horribly they were written for the lay person just beginning to learn the technology. That appears to be the state of computer-generated “help” lines in a lot of cases these days.