re: #373 Aceofwhat?

Ugh. From years of operations management, i can tell you that the #1 reason why a supervisor avoids explaining performance metrics is because they don’t understand it well enough and are therefore afraid to expound.

Really… I was thinking it had something to do with not wanting to take the responsibility of explaining it to you, then, if you don’t work up to metrics, they have more wiggle room to either fire you or adjust hours or not give you the advancements you are expecting.

I’m finding forums (non company related forums) discussing the ELMS system and the over all concept which is called “Key Retailing” and there is the typical “love it, hate it” comments.

I don’t love it or hate it, I don’t know enough about the actual metrics that can effect my job performance to love it or hate it.

Of course, one basic metric is obvious, and that’s the time you take between the first item checked and the till opening. But what’s in between all that is sort of a mystery right now.