re: #345 thedopefishlives

Here, our tech support is outsourced to IBM. They, unfortunately, have a legendary reputation for taking a cursory look at the problem, not even bothering to attempt finding a solution, and instead immediately turning it around as, “Cannot resolve, escalating to internal development.” Incompetent boobs.

Depending on what facet you’re dealing with here the company can be one of 2-3. And some of them recently changed with a few vendors being dropped (like Accenture) and new support contracts made. One thing that did happen is that the two helpdesk ticket systems consolidated to one (and the better of the two in my opinion.)

The Helpdesk (however) had a poor reputation for responsiveness, and has not done a great deal to improve their image in the past 3-4 months since changing their primary support company. (There’s also language issues since the Helpdesk has to handle four languages now as an additional complication.)