re: #392 Walter L. Newton

I agree with that.

But when I first applied for this position 6 months ago, took a little verbal test with the HR manager and basically got that question wrong. “Is the customer always right.” I answered “That would be according to the business model you use here… there may be some situations where your corporate concepts does not match the customers ‘needs’”

Wrong. That’s why I was surprised that they called me 4 weeks ago. I figured I would never hear from them because I got the “big question” wrong.

Hi Walter! I worked with a guy who did marketing seminars. His view was:

The customer is not always right, but the customer is always the customer. Make your decisions accordingly.