re: #401 klys (maker of Silmarils)

I’m pretty sure nothing is going to get resolved at that point.

I had an irate tweet to my previous webhost complaining about the fact that they wouldn’t give me a refund within 7 days of my hosting renewal. Coincidentally, although they say it wasn’t because of my tweet, someone did review the case a second time and I got my refund (which I should have in the first place).

Given that it was a very grumpy tweet, I did delete it and tweet out that things had been resolved to my satisfaction.

I guess I just assume that airline twitter accounts are not really manned by customer service reps.

Did you rely on the tweet communication or did you, you know, actually call somebody to resolve your issue?