re: #413 BeachDem

I guess I just assume that airline twitter accounts are not really manned by customer service reps.

Did you rely on the tweet communication or did you, you know, actually call somebody to resolve your issue?

In that case, I had a ticket as well. But I’ve interacted with the reps on United’s account and they are actual customer service reps who look into cases for folks. Generally pre-existing cases, but.