I went to Atlantic City two weeks ago when they had a water main break that killed the air conditioning, making for a miserable trip ending with me being stuck on a over heated elevator at 4 AM for about 15 minutes.
I wrote a friendly letter pointing out that the maintenance guy knew the one working elevator had issues but still put me on the damn thing. I got a phone call from a big wig at the casino apologizing and asking what he could do to make me happy. I explained I wasn’t going to sue or anything, I just wanted to point out the risk involved had a person in ill health or claustrophobic been stuck.
Today, in the mail I got a embarrassing number of free slot coupons and a thank you for the letter. Nice to see a company make the gesture to keep a regular customer happy.