Ok, the term was “the banality of evil”, which refers to Adolf Eichmann

“Eichmann in Jerusalem”

Eichmann stated himself in court that he had always tried to abide by Immanuel Kant’s categorical imperative (as discussed directly on pp. 135-137). She argues that Eichmann had essentially taken the wrong lesson from Kant: Eichmann had not recognized the “golden rule” and principle of reciprocity implicit in the categorical imperative, but had only understood the concept of one man’s actions coinciding with general law. Eichmann attempted to follow the spirit of the laws he carried out, as if the legislator himself would approve. In Kant’s formulation of the categorical imperative, the legislator is the moral self, and all men are legislators; in Eichmann’s formulation, the legislator was Hitler. Eichmann claimed this changed when he was charged with carrying out the Final Solution, at which point Arendt claims “he had ceased to live according to Kantian principles, that he had known it, and that he had consoled himself with the thoughts that he no longer ‘was master of his own deeds,’ that he was unable ‘to change anything’” (p. 136).

Eichmann’s inability to think for himself was exemplified by his consistent use of “stock phrases and self-invented clichés”. The man demonstrated his unrealistic worldview and crippling lack of communication skills through reliance on “officialese” (Amtssprache) and the euphemistic Sprachregelung that made implementation of Hitler’s policies “somehow palatable.”

Eichmann was a “joiner” his entire life, in that he constantly joined organizations in order to define himself, and had difficulties thinking for himself without doing so. As a youth, he belonged to the YMCA, the Wandervogel, and the Jungfrontkämpferverband. In 1933, he failed in his attempt to join the Schlaraffia (a men’s organization similar to Freemasonry), at which point a family friend (and future war criminal) Ernst Kaltenbrunner encouraged him to join the SS. At the end of World War II, Eichmann found himself depressed because “it then dawned on him that thenceforward he would have to live without being a member of something or other” (pp. 32-3).

Despite his claims, Eichmann was not, in fact, very intelligent. As Arendt details in the book’s second chapter, he was unable to complete either high school or vocational training, and only found his first significant job (traveling salesman for the Vacuum Oil Company) through family connections. Arendt noted that, during both his SS career and Jerusalem trial, Eichmann tried to cover up his lack of skills and education, and even “blushed” when these facts came to light.

Arendt confirms several points where Eichmann actually claimed he was responsible for certain atrocities, even though he lacked the power and/or expertise to take these actions. Moreover, Eichmann made these claims even though they hurt his defense, hence Arendt’s remark that “Bragging was the vice that was Eichmann’s undoing” (p. 46). Arendt also suggests that Eichmann may have preferred to be executed as a war criminal than live as a nobody. This parallels his overestimation of his own intelligence and his past value in the organizations in which he had served, as stated above.

Arendt argues that Eichmann, in his peripheral role at the Wannsee Conference, witnessed the rank-and-file of the German civil service heartily endorse Reinhard Heydrich’s program for the Final Solution of the Jewish question in Europe (German: die Endlösung der Judenfrage). Upon seeing members of “respectable society” endorsing mass murder, and enthusiastically participating in the planning of the solution, Eichmann felt that his moral responsibility was relaxed, as if he were “Pontius Pilate”.

During his imprisonment before his trial, the Israeli government sent no fewer than six psychologists to examine Eichmann. These psychologists found not only no trace of mental illness, but also no evidence of abnormal personality whatsoever. One doctor remarked that his overall attitude towards other people, especially his family and friends, was “highly desirable”, while another remarked that the only unusual trait Eichmann displayed was being more “normal” in his habits and speech than the average person (pp. 25-6).