On “Live” Chat with Comcast right now…here’s the transcript so far:

Francis: Hello Sean, Thank you for contacting Comcast Live Chat Support. My name is Francis. Please give me one moment to review your information.

Sean: My Issue: I need to schedule a service appointment to route cable into another room.

Sean: Hey Francis

Francis: Thank you for bringing this to our attention. I understand how important this is to you. I will be more than happy to assist you on this.

Sean: Your phone system sucks, by the way. 15 minute wait to schedule a visit?

Sean: Okay, can you schedule a technician visit for me?

Francis: I do apologize for the long wait Sean and thanks for giving chat support a chance to address your current concern.

Sean: I’m really sorry you have to use scripted responses.

Sean: These generic responses are entertaining though.