Rant on:
So my wife’s Macbook Air has a bad hinge on it…the damn thing cracked a few months ago, so the screen doesn’t stay up, it just flops all the way over. A buddy of mine happens to be in upper management of Apple’s Customer Care. He told me that the hinge issue was a known defect and that they’d fix it for free if we mailed the computer in to them…so I did. They call yesterday to say that there’s 750 dollars in additional repairs that are required (they won’t just fix the hinge). My wife tells them that we only want the defective hinge fixed. They then say that, because they found additional ‘accidental damage’ that the computer is not covered under the warranty.

This morning, they call us again - at 6:00 in the morning - to say there’s 950 dollars in damage (I spoke later and it’s still at 750), but they’re saying they won’t fix the defective hinge because of the ‘accidental damage’ and would we please pay 750 dollars. Oh, and we have five days to comply or they just send us back the broken machine.

Assholes.
/rant off