re: #73 Wendell Zurkowitz ((slave to the waffle light))

This all serves to indicate that the culture of service and management at UAL has reached deplorable levels.

If you haven’t read the New Yorker article linked by re: #29 teleskiguy, do so. I think it is a good analysis of, as teliskiguy said:

Today’s incident is a harbinger of worse shit yet to come

.