Video: The Science of Internet Trolls
A lot of the points made in this amusing video are pretty obvious, but it’s always a good idea to remind ourselves that trolls want you to get upset and angry at them.
I’m not sure I agree that ignoring trolls is the best tactic in all cases, though; usually it is, but sometimes it’s better to respond in ways that subvert their sadistic intentions — with facts and mockery, refusing to take their outrage bait and ignoring their transparent leading questions.